Shipping and Return Policy
Last updated: November 19, 2024
Yuan Arts Gallery is committed to ensuring a smooth and secure process for delivering your purchased artworks and merchandise. This policy outlines our terms for shipping, handling, and returns. By purchasing from us, you agree to the terms described below.
1. General Information
We take great care to package and ship artworks and merchandise to ensure they arrive safely and in pristine condition. Every order is handled with professionalism and attention to detail.
This policy applies to:
Purchases of physical artworks (paintings, sculptures, prints, etc.).
Merchandise such as books, prints, or other gallery-related products.
Any shipping-related queries or issues.
If you have any specific requirements or concerns, please contact us prior to making your purchase.
2. Shipping Policy
a. Shipping Areas
We ship domestically and internationally. However, certain items (e.g., regionally restricted artworks) may have shipping limitations. If we cannot deliver to your location, we will notify you as soon as possible.
b. Shipping Costs
Domestic Shipping: Rates depend on the size, weight, value, and destination of the item.
International Shipping: Rates are determined by the carrier and may include additional fees such as customs duties or import taxes. These costs are the responsibility of the buyer.
Shipping fees will be displayed at checkout or communicated to you before confirming your order.
c. Handling Time
We aim to process and ship all orders within [1-3] Business days after payment is received. For custom, large-scale, or fragile works, handling may take longer. You will be informed of any delays.
d. Packaging
All artworks are professionally packaged to ensure protection during transit.
Larger or delicate pieces (e.g., sculptures) may require custom crating, which could affect shipping times and costs.
e. Delivery Time
Delivery times vary depending on the destination:
Domestic Shipping: Typically delivered within [ 7 ] Business days
International Shipping: Delivery times may range from [ 8 - 19 ] Business days , depending on location and customs clearance.
f. Tracking Information
Once your order is shipped, you will receive an email with tracking information.
Please monitor your shipment and contact the carrier directly for updates on delays or lost packages.
3. Return Policy
At Yuan Arts Gallery, we value your satisfaction with our artwork and merchandise. However, due to the nature of our products, returns are limited and subject to specific conditions.
a. Returns Eligibility
Returns or exchanges are accepted only under the following circumstances:
The item was damaged during shipping (see Section 5).
The wrong item was shipped.
There was a significant error in the description or representation of the item.
We do not accept returns for:
Custom or commissioned artworks.
Artworks or merchandise that have been used, altered, or damaged after delivery.
Any reason related to a change of mind or subjective dissatisfaction (e.g., “It doesn’t match my decor”).
b. Return Request Process
If you believe your purchase qualifies for a return, please follow these steps:
Contact Us: Email us at info@yuanartsgallery.com within 1 days of receiving the item. Include:
Your order number.
Photos of the item, packaging, and any visible damage (if applicable).
A detailed description of the issue.
Approval: Once your return request is reviewed and approved, we will provide you with instructions for returning the item. Unauthorized returns will not be accepted.
Shipping the Return: Return our products within 14 Business days and you are responsible for securely packaging the item and shipping it to the address provided. Return shipping costs are your responsibility unless the return is due to our error or damage.
4. Refund Policy
Refunds will be issued under the following conditions:
The returned item passes our inspection and meets eligibility criteria (see Section 3).
Refunds are processed within 7 business days of receiving the returned item.
Refunds will be issued to the original payment method. Please note that it may take additional time for your financial institution to process the refund.
Shipping fees (including return shipping) are non-refundable unless the return is due to an error on our part.
5. Damaged or Lost Shipments
a. Damaged Shipments
We take all necessary precautions to ensure items arrive safely. If your order arrives damaged:
Inspect the package upon delivery and notify the carrier immediately if you notice visible damage.
Take photos of the damaged item(s), packaging, and shipping label.
Contact us at Info@yuanartsgallery.com within a Day of delivery to report the issue and include all relevant photos and details.
Once we verify the claim, we will work with you to resolve the issue, which may include:
Replacing the item (if possible).
Offering a refund.
Filing a claim with the shipping carrier on your behalf.
b. Lost Shipments
If your shipment is delayed or lost:
Check the tracking information and contact the carrier for updates.
If the carrier confirms the shipment is lost, contact us at info@yuanartsgallery.com , and we will assist in resolving the matter.
Note: Yuan Arts Gallery is not responsible for delays caused by customs, shipping carriers, or factors beyond our control (e.g., weather).
6. International Shipping Considerations
a. Customs Duties and Taxes
International orders may be subject to import duties, taxes, and fees, which are the responsibility of the buyer. These costs vary by country and are not included in our shipping fees.
b. Restricted Items
Certain items may not be eligible for international shipping due to restrictions or legal limitations. If your order is affected, we will notify you promptly and provide alternative options.
7. Contact Information
If you have any questions about this policy or need assistance with shipping or returns, please contact us at:
Yuan Arts Gallery
Address :76 Shangani St ; Zanzibar
Email : Info@yuanartsgallery.com
Phone : +34637496016
Our team is dedicated to ensuring you have a positive experience, and we will work with you to address any issues promptly.